We want to help resolve problems with your order. Contact Customer contact details will be published before orders open. with your order number before sending anything back so we can confirm the correct return instructions and address.
Voluntary change-of-mind returns
You may request a change-of-mind return within 30 days of delivery. Items should be unused, in their original condition, and returned with their original packaging where reasonably available. Please include your order number or another reasonable proof of purchase. After contacting us, follow the return instructions we provide and send the item without unnecessary delay.
Return address
The return address is Details will be published before orders open.. Please contact us first to confirm that this is the correct destination for your particular return. Do not send returns to an address printed on a parcel unless we have confirmed that address for the return.
Who pays return shipping
For a change-of-mind return, you are responsible for the return postage. Original shipping charges are not refunded for a change-of-mind return unless required by applicable law. We do not add a restocking fee. We recommend retaining proof of postage and using a trackable service where practical.
If we sent the wrong item, or an item arrived damaged, faulty, or materially different from its description, contact us for a remedy. If a return is needed because of such a problem, we will provide a prepaid return method or reimburse reasonable return postage agreed with us. You will not be required to pay the return cost for a problem caused by us or the goods.
Damaged, faulty, or incorrect items
Tell us about the issue as soon as reasonably possible and provide your order number and a description. Photographs can help us investigate, but contact us even if you cannot provide them. We will discuss an appropriate refund, replacement, or other remedy. The voluntary change-of-mind window and unused-condition requirement do not limit your applicable rights concerning faulty or incorrectly supplied goods.
Refunds
When a return is required, we will review it after receipt and let you know the outcome. Approved refunds are sent promptly to the original payment method where possible. Your bank or payment provider may need additional time to display the credit. We will explain any amount that cannot be refunded and the reason; mandatory legal rights always take priority.
For a full-order refund due to goods being faulty, damaged, incorrect, or not supplied as promised, we will also refund the original standard shipping charge where applicable. For a partial return, any shipping refund will reflect the affected items and your applicable rights. We do not retroactively charge a free-shipping fee merely because you return an item.
Cancellations and exchanges
Contact us as soon as possible if you want to cancel before dispatch. If we can stop the order, we will cancel and refund it. If it has already shipped, we will explain the return options. For a different item or option, contact us to discuss availability rather than sending an item back without instructions.
Your legal rights
This is a voluntary store returns policy in addition to any rights you have under applicable law. It does not restrict mandatory rights or require you to waive a payment dispute or other lawful remedy.